Delivery Information

Postage and Packaging (UK and International)

All orders made within the United Kingdom will be charged at £7.99 and usually takes between 3-7 days to be delivered.We also ship our products internationally, which is charged at £16.99 to over 250 different regions worldwide, which include North America, Europe and Africa. The delivery time is 7-10 working days days. We do not do next day delivery !!!

Return policy

We are pleased to offer a strict exchange policy on products. Hair extensions are hygiene sensitive as a result refunds are not permitted, nevertheless we are more than happy to make exchanges on hair extensions that have not been opened, worn or tampered with.In order to make an exchange you must contact within 3 working days. All Vixxen hair extensions must be returned unopened in the original packaging otherwise an exchange will not be issued.

Customers are responsible for shipping cost and we recommend that you return the hair extensions with a tracking number, as we are not liable for lost returns. Once we have received the hair extension we will inspect it thoroughly to make sure the returns requirements are met so that the exchange process can commence.